Support from the developer

I think she will like it and then we both can compare our work and help each other explore all the features. Plus, I want to keep you in business.

Buying a second licence for a family member.

On a lighter note, I would say to the today's day Microsoft, they should learn from you, how to develop products around customer centric problems.

After several of his requests shipped.

Thank you for building that, saves me heaps of time!

After Live Photo pairing was added.

I will not need a refund, super satisfied customer.

After Live Photo pairing was added; she had asked for a refund.

I am so grateful to you for such a prompt response. And I was already flattered by the human nature and presentation of the app on your website.

Before buying, after the developer answered his questions.

And love the honesty, with which it has been built and respect your humility and human connect and priority support.

Before buying.

I value and trust your long experience in tech, clarity and determination. I am happy that I was able to have a direct conversation with the developer himself and had got valuable answers to my queries.

After the developer explained the roadmap.

Sincerely, I am really grateful that you are working so meticulously on the level of fine details.

After several of his requests shipped.

Thanks a lot for all your help and really quick responses.

After the fixed build.

It works amazing!! Thanks!!!

After a fix for a library scan that stalled at 400 of 140,000 files.

Excellent changes. Took all the pain away! Bravo!

After a fix for the People view he reported.

Loving Foliosort and very impressed with your turnaround with my issues.

After a crash on 30,000 files was fixed.

Wow! You’re extraordinary! Thank you! 🙏🥳

After a fix for an indexing stall on 180,000 photos.

Thanks again for listening to your users and improving the software!

His request: thumbnails and faces when drives are disconnected. Shipped the next day.

Overall, the new offline previews are already a major improvement. Thank you for listening to my feedback and implementing this feature so quickly!

Testing offline previews on a 379,000-file library.

That's awesome news! My eyes are definitely going to thank you for this, so I really appreciate the update. 🙏
You did a fantastic job!

When dark mode shipped on Windows, a month after he asked.

Instant! LOL

After a fix for a slow run on a 95,000-file, 3 TB drive.

Thanks again, your email is very helpful in giving me the big picture of the app structure, and importantly, the best sequence to use.

After the developer explained the Takeout → Duplicates → Organize sequence.

I love to see how responsive you are to feedback, that’s really great to see.

After a fix he asked for shipped.

Thanks, and nice addition with the language setting — it’s very convenient!

His suggestions were implemented the same evening.

I'd really like to get FolioSort working, as I love the idea behind it. I'm also happy to support a smaller developer who's clearly taking the issue seriously.

Before the fix, while his first build crashed.

Thanks for the reply, that was impressively fast!

Reply to the developer.

I see there have been many releases since the app launched, so you’re clearly putting a lot of work into it.

First message, before buying.

That's great Tiago, all working fine now. Many thanks for the swift response.

After a licence moved to a reinstalled PC.

Awesome, Thanks for the Dark Mode.

When dark mode shipped on Windows.

Gracias de nuevo por toda tu ayuda y por haberlo solucionado tan rápido.

English translation (ours, not the customer's words): Thanks again for all your help and for fixing it so quickly.

After the developer fixed a licence mix-up he had caused.